Effective Date: 4/23/2025

Welcome to Surface Kingz. Your privacy is important to us, and we’re committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information, including how we use SMS (text messaging) to communicate with you.



1. Information We Collect

When you use our services or communicate with Surface Kingz, we may collect the following types of personal information:

  • Contact details – such as your name, phone number, email, and address
  • Service details – like appointment times, service location, and property type
  • Payment information – for invoicing and billing (if applicable)
  • Communication records – including messages and call history with our customer service
  • Website activity – like IP address and pages viewed, collected via cookies

2. How We Use Your Information

We use your information to provide high-quality pressure washing services and a smooth customer experience. Specifically, we may use your data to:

  • Schedule and confirm service appointments
  • Send reminders and updates about upcoming services
  • Notify you of any changes to your appointment
  • Respond to questions or service requests
  • Share promotional offers and seasonal updates (only if you opt-in)
  • Improve our website and service offerings

3. SMS Communications

We use SMS (text messaging) as one of the main ways to keep you informed and provide real-time updates about your services. Here’s how we use text messaging:

Types of SMS Messages We Send

  • Appointment confirmations and reminders
  • On-the-way notifications from our team
  • Service completion updates
  • Customer satisfaction follow-ups
  • Occasional promotional offers (only if you’ve opted in)

How You Opt In

You can opt-in to receive text messages by:

  • Checking the consent box on our service request or contact form
  • Providing verbal consent during a phone call
  • Responding with a keyword like “YES” when prompted

How to Opt Out

You can stop receiving SMS messages at any time by replying with:

  • STOP – to cancel all future text messages
  • HELP – to get customer support or more information

We respect your preferences and will promptly honor all opt-out requests.


Standard Message Rates

Message and data rates may apply depending on your mobile carrier plan.


4. How We Share Your Information

We do not sell your personal information. We only share your data with trusted third parties when necessary to operate our business or comply with the law. For example:

  • With our booking and communication software providers
  • With payment processors (if applicable)
  • When required by law, subpoena, or legal process

5. How We Protect Your Information

We use secure technology and best practices to protect your personal information. These include encryption, secure servers, and access controls. While no method is 100% foolproof, we work hard to keep your data safe.


6. Your Choices and Rights

You can request to:

  • Access, correct, or delete your personal information
  • Opt out of promotional emails and SMS messages
  • Ask questions about how your data is used

To do so, just contact us using the info below.


7. Contact Us

If you have any questions about this Privacy Policy or your personal information, please reach out:

Surface Kingz

Phone: 757-751-0284

Email: info@surfacekingz.com


8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review it periodically to stay informed.